Article by Xiaohe
In reported that sells for 388 yuan, 399 yuan two paragraphs iPhone4 “was” like mobile phones are numerous problems. Yesterday, after nearly 100 Qingdao consumer complaints 82888000 morning hotline call. Reporter finishing complaints found that consumers of records reflect main problems focus on buy mobile phone call 400 service after problems but not exchanged phone request echoes. In addition, this phone has very many “sucked gold” trap, insert phone card express wonderful “evaporation after mobile phone account” also is a complaint hotspots. In many consumer pointing at this phone subordinate brand “, provide exalteth “mobile companies in its official website emergency issued a” print media about part newspapers product information released the rectitude of fake quick-tempered exalts declaration and says the cell phone is not quick-tempered exalts company production, outlaws produce counterfeit products and undertake false conduct propaganda seriously violated the company’s trademark and market reputation.
Citizens complaints fuzzy delivery order:
Want to find sale too difficult
Yesterday, the morning post reported citizens wang spent 388 yuan but bought an old cell phones, reporters yesterday in finishing the complaints, like ms. Wang information when found that more than one encounter. Liu is also in sifang district, he bought a 388 yuan phones. The day before yesterday, he opened after phone hand packing a look, cell phones have many handprint say shell, there are two ways scratches. “Packaging tired, can’t be express fault, I think that this person is send me a old machines.” Mr Liu said.
Found myself to buy antique later, Mr. Liu contact immediately after a refund, but after-sales service says that there is no quality problem shall not return. Angry with Mr. Liu would want to see on a package of mailing address to complain when he discovered, results, the address of writing only “jinan department ii” four word, no accurate apartment and no contact phone number, it makes him TouSuWuMen.
Mobile phone 7 days approval:
Commitment is only a “legend”
“Wait two days later, I’ve now forget, I completely understand this cellular phone there is no after-sales service.” Citizens, “said Mr. Huang he is in this month, 14 of the purchase 8 mobile phone, mail came two days after. But express only let he unwraps the packaging see mobile phone in not, within the box but “can’t wait” he boot detection. In signed receiving confirmation slip, he’ll phone card and battery cell phone card slot after inserting long time hold boot key but no reaction, in a few times repeatedly, he sure is quality defects unbootable mobile phones are. Then he dialed phone sales hotline, each other phones sold can’t refund said.
“I want to change to also go, but you need to after-sales personnel said in my own phone for fedex will mail to their units. Sales staff say so I have problems, authorization should give me a voucher businessman, otherwise there businessman: not to recognize? Hotline personnel are not explanation, say recorded would find staff to deal with, but now there is no and I contact.” Mr. Huang said.
Phone the maintenance and replacement:
Take you turn to “dead end”
Citizens Mr Liu’s 388 yuan for mobile television is a big screen after open, as for voice, even the fuzzy images were not. In the process of cell phone use, often inexplicably wonderful to crash, give him the delay many business. He call hotline says want to retreat, the results after wiring researchers say there are no cell phone use, but can he repair or replace a new machine, later will contact him by staff.
But Mr Liu etc. Along while, also have no staff contact him, sink not to live gas he again dial cell phone sales, hope to be able to direct link hotline to mobile phone after-sales personnel, the hotline member immediately gave him a jinan’s phone. But Mr Liu play the past later, the other one said 1 “wrong” just hangs up the phone. According to Mr. Liu, reporters also provide number dialed this so-called after-sales hotline, results this phone has been unable to get through.
Operator promised “clouds”
16, the reporter mail-order a 399 yuan mobile phone use to find out problems immediately after the dial the phone sales hotline, says the problems existing mobile phone battery replacement or maintenance hopes to. A listen to reporter is to check out cell phones, the operator attitude immediate “cold” down, down calls from reporters in later saying, then will contact the on-door post-sale service personnel. But until yesterday reporters, also do not have accessed after-sales service call reporters phones.
The day before yesterday, reporter with the public telephone dialed 388 yuan phone sales hotline, said he bought a mobile phone, found that mobile phone can’t call, the hope can return. Appear very busy operator immediately said she that have the phone number corresponds to customer information, will later contact customer service personnel as the reporter for mobile phone business exchange. But in fact, it’s no use the public telephone reporters had been ordered 388 yuan of mobile phones, thus operator is totally perfunctory reporter.
“Lucky” consumer fell “trap”
Many consumers mobile phones are serious quality problem cannot use at the same time, there are a few consumer mobile force can use. But such “lucky” consumers soon found that cell phones can use is not good. “I had this phone just a telephone, tried all sorts of function, cell phone on inexplicable wonderful to stop.” Citizens Mr. Gao introduces to the reporter said, he inquires, found that mobile phone after phone earthly desirables added many packages value-added business expenses.
In the meanwhile, received Mr. Gao complaints in the use of the mobile phone reporter found many fee traps. In this phone in the publicity materials, cell phone QQ can use directly, but in actual use process, QQ software they need to download and install, download didn’t charge hint say, the channel is not normal download the QQ official club website, in download software later, reporter inquires, found that words fee balance fee less 7 yuan.
In addition, mobile operators also everywhere set “charge trap”, in regular cell phone, “music classification” is the music store inside links mobile phone, and the phone is in no flow hint of circumstances, direct link to charge website. In use process, the reporter also received a lot of strange message, these messages of cell phones have been introduced journalists launched “message joy kept”, “MP3 download” etc, every message buckle FeiYiYuan money, in a minute for most journalists, with quick response received three message of the journalist immediately call operator’s short interest cancel these business, but was “sucked” ten yuan’s mobile phone account.
2 low-cost machine is all fake
388 yuanhe 399 yuan imitate the iPhone with all “mobile phone brand, and worked in the publicity materials, vendors even claimed to provide this kind of” in order to promote directly to consumers “from factory of mobile phones, is still in nanjing special held a press conference. But yesterday reporters in the telecommunications company contact to provide business telephone consultation, a head says now the place on market sales 388 yuanhe 399 yuan every mobile phone not quick-tempered exalts company production quality goods cell phones, but fake and low-quality products.
“Through the user’s report, we found in some cities the false propaganda about exalteth mobile advertising, we immediately report to the company senior leaders, and began to investigate belong to the dealer, found that whether mobile phone or commercial sales team, all without any relationship with exalteth company. We now have started an investigation into these 400 telephone belongs, and prepare the unit contact related department to protect their own rights and interests. At the same time for those who published false propaganda materials, we also prepare the media through legal means to protect their own rights and interests. This controller introduces said. This name, told reporters in the official website exalteth communications company, has published related announcement.
10 a.m., the reporter login the official website exalteth communications companies found, the company’s website and in marked position issued “the press release about part print media exalteth product information fake” disclaimer, said “it’s the iPhone4″ like mobile phone is not the normal cell phone exalteth company production, but by outlaws the production of counterfeit products, all advertisements are all false advertisements, and serious exalteth violated the lawful rights and interests of the company. At 5 PM yesterday, the reporters exalteth company website login again, web site and a many “inform consumers” announcement about 388 yuan, restates the promotional materials, 399 yuan of product and all information without any relationship with exalteth company, the company is actively investigating the violations, prosecuting relevant personnel of legal responsibility. In this bulletin, a publishing false below the enterprise annex publicity materials, including first is our city an enterprise’s “issued by the one like the iPhone4 domesticmade” apple consistently “only sell 388 yuan – manufacturer of home free to the false propaganda materials.
Please reveal
To imitate the iPhone4, 399 yuan RMB 388 exalteth phone sales problems, morning paper will continue to focus on. Meanwhile, in tomorrow morning’s launch “like the software trap and iPhone4″ after-sales problem, if you visit report in buying this mobile phone meet consumer dispute or you are insiders are willing to reveal such phones can call the insider, 82888000 tell us. Morning hotline
About the Author
I am Xiaohe a professional editor from China Building Materials, and my work is to promote a free online trade platform. http://www.buildingmaterials-china.com/ contain a great deal of information about electronic kitchen scales,720 printer ink,pfister shower faucet, welcome to visit!
